Returns & Refunds

Refund and Returns Policy

We want you to be happy with your purchase. This policy sits alongside your legal rights under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and does not replace them.

Your 14-day right to cancel

Under UK law you have 14 days from the day you receive your order to tell us you wish to cancel, for any reason at all. You then have a further 14 days to send the item back. We refund within 14 days of receiving the returned item, or of receiving proof of postage, whichever comes first.

Our 30-day returns window

We go beyond the legal minimum. You may return any unused item in its original packaging within 30 days of delivery for a full refund of the item price.

Items we cannot accept back

For hygiene reasons, we cannot accept returns on the following once opened or used, unless the item is faulty:

Facial and body oils, skincare and other cosmetic products
Sleep masks, eye pillows and silk pillowcases
LED face masks, gua sha tools, ice rollers and other items used on the skin
Body brushes, makeup sponges and hair accessories

These items may still be returned unopened and unused, with any seal intact.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, email us within 30 days with a photo. We will send a replacement or issue a full refund including shipping, with no need to return the item in most cases. Under the Consumer Rights Act 2015 you have a 30-day right to reject faulty goods for a full refund.

How to start a return

Email manager.geo.rage@gmail.com with your order number and the reason for return. We will reply within 24 hours with return instructions and the correct return address. Please do not send anything back before contacting us, as unauthorised returns may not be traceable to your order.

Return postage

If the item is faulty, damaged, incorrect, or you are exercising your 14-day cancellation right, we cover return postage. For change-of-mind returns after 14 days, return postage is at your cost. We recommend a tracked service, as we cannot refund items that do not reach us.

Refund method and timing

Refunds are issued to your original payment method. Once we approve your return we process the refund within 3 business days; your bank or card issuer may take a further 5–10 business days to show it.

Exchanges

The fastest route is to return the original item for a refund and place a new order.

Cancelling before dispatch

Email us as soon as possible. If your order has not yet been processed we will cancel and refund it in full. Once an order has shipped it must be handled as a return.