Shipping & Delivery

Shipping Policy

All orders are dispatched from our fulfilment partners. Here is exactly what to expect, with no fine print.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). During peak periods such as Black Friday and Christmas, processing may take up to 5 business days.

Delivery times

Destination	Estimated delivery (after processing)	Cost
United Kingdom	7–14 business days	FREE
Europe	10–18 business days	£9.99
Rest of world	10–20 business days	£9.99

Total time from order to doorstep in the UK is typically 8–17 business days. These are estimates, not guarantees. Customs checks, carrier delays and adverse weather can extend them.

Tracking

You will receive a tracking number by email once your order ships, usually within 2–4 business days of ordering. Tracking can take up to 72 hours to show its first scan. If it has been longer than 7 business days with no tracking, email us.

Split deliveries

If you order multiple items they may arrive separately, at no extra cost to you. This is normal and does not mean part of your order is missing.

Customs, duties and taxes

UK orders include all applicable taxes. For orders outside the UK, the recipient is responsible for any import duties, taxes or customs charges levied by the destination country. We cannot predict or reimburse these.

Incorrect addresses

Please check your address carefully at checkout. If an order is returned to sender because of an incorrect or incomplete address, we can reship it at your cost, or refund the item value minus shipping.

Lost or delayed parcels

If your order has not arrived 30 business days after dispatch, contact us and we will either reship it free of charge or issue a full refund, at your choice.